How do I know if my product has a warranty?

If a warranty is offered on a product, the warranty period will be displayed on the product description page.

Types of Warranties:

1. Brand Warranty: This limited warranty will apply to the products. For product defects under normal use circumstances and at the discretion of the company, Brand will provide free of charge repair and/or replacement services within the warranty period. Pathao will not take any responsibility for the after-sale services.

2. Service warranty: Customers may visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repair under this warranty policy, the customer will have to pay for that part.

Violations against warranty, including but not limited to customer induced damage, such as self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply with product manual, and so on.

How to claim warranty?

If it has been less than 3 days since delivery:

You may be able to return your product without using your warranty, just fill the return form & we will collect the product from your doorstep (only inside Dhaka). For detail, please see our Return & Refund Policy.

If it has been more than 3 days since delivery & the product has a Warranty:

Please contact the service center listed on the warranty card including your product & necessary documents or call Pathao customer service, we will provide you the contact/address.

If it has been more than 3 days since delivery & the product has No Warranty:

Unfortunately Pathao will be unable to cover the item for you & you will be responsible for the repairing cost.

How can I get my product serviced?

If you bought a product that is eligible for servicing, please send the product(s) directly to the Service Center indicated on the warranty card included with your product. If there is no warranty card, please check the user manual or product packaging for more details.

For a prompt warranty claim kindly include all the accessories, information included in packaging and proof of purchase from Pathao (invoice).

Where are the Service Centers?

Please refer to the manufacturer (or service center) details on the warranty card included with your product or call our customer service for the location.

If there is no warranty card, please check the user manual or product packaging for more details.

Do I need to pay for the repairs?

If your product is within the warranty duration and is damaged by mechanical or electrical systems, you don’t have to worry about the repairing cost. You will be covered.

If your product is past the warranty duration or is physically damaged, you will be responsible for the repair cost. We suggest you repair the product at the service center authorized by the manufacturer (the warranty center on your warranty card) for better quality services.

If you have additional questions, please mail us at [email protected] for more information.