Terms and Policies

Please read these terms carefully

Terms and Policies

Non-Returnable Items: Shop

Last updated: April 30, 2020

Please note that selected items sold on Pathao Shop are not eligible for return.

CategoryNon-Returnable Items
FashionCustom made items, women’s intimate apparel and men’s innerwear cannot be returned
TVs, Audio & CamerasMovies and Music cannot be returned
Computing & GamingAll software products.
Home & LivingCustom made items cannot be returned
Beauty & HealthAll items in this category, except for hair removal and other electrical items
GroceryAll items in this category
Pet ProductsAll items in this category
Digital GoodsAll items in this category

If you have received a non-returnable item that is defective / damaged or incorrect / incomplete, please contact us within 3 days of delivery.