How Pathao is Keeping You Safe
Your safety is our responsibility. And so we’ve already undertaken multiple initiatives and will continue to work tirelessly to ensure the highest safety of our users.
Live Location Share
Through the Pathao app, you can share your live location with your friends and family.
Rapid Response Team
The team provides help and support in any sort of emergency situation upon investigation.
Mandatory Helmet Usage
Pathao has distributed countless helmets to its users and riders while making it mandatory to use helmets. Strict actions are taken if a ride without helmet is reported.
2 Way Rating System
Through our 2 way rating system, we make sure that both our riders and users are always maintaining a certain level of conduct.
Call Centre Support
Our call centre provides instant help and solution to the complaints of our riders and users.
Safety Coverage Coverage
All users and drivers on the Pathao platform are covered by Safety Coverage policy while on-trip on Pathao rides.
Pathao rides are now covered by Safety Coverage
- All users and drivers on the Pathao platform are covered by Safety Coverage policy while on-trip on Pathao rides.
- Medical expenses for bodily injury and accidental death of users and drivers are covered based on the policy limits.
- We provide accident safety coverage up to 100000 and outpatient medical coverage up to 5000 per trip.
- Easy and seamless claim submission procedure. Claim settlement within 10 (ten) working days from the date of document submission.
- Email us : [email protected] Call Support : 09678100800, 13301
Safety of Riders
- You must use a helmet during trips. You should also carry a spare helmet with you at all times.
- Do not accelerate unnecessarily,execute any stunts or lean in during on and off trips. Use emergency brakes only when necessary
- Check your bike’s fuel level, tire pressure, headlight, taillight and brake fluids before you start your trip.
- You can only carry one user during each trip. Do not attempt to carry more than one user.
Safety of Captains
- You must wear your seatbelt before you start your trip
- Avoid using your phone while driving.
- Beware of local traffic laws and rules of the road
- Check your vehicle’s fuel level, tire pressure, headlight, taillight and brake fluids before starting
- Maintain a safe distance of 10 feet from the vehicle in front to avoid any accidental collision
We’re always here to help
Get Support Anytime Through Our HelpCenter
2 Way Ratings Ensures The Service Quality
Through our 2 way rating system, we make sure that both our riders and users are always maintaining a certain level of conduct.
