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Safe trips with Pathao Safety Coverage!

Because you are important to us, we consider it our top priority to ensure your sense of security during your Pathao rides. This includes ensuring that you are protected in the case of an accident from pick-up to drop-off. Thats why, we have a safety coverage policy for compensating you after any unfortunate experience

Coverage Details :

CoverageAmount of Coverage (BDT)
Accidental Death Benefit
Temporary or Permanent Disability due to Accident
Hospitalization (IPD) due to Accident
Outpatient (OPD) Treatment due to Accident5,000

Mode of payment/reimbursement

Reimbursement of medical expenses is to be made through account payee cheque to the covered victim against both IPD and OPD benefits availedDirect payment facility is to be provided to the covered victim for IPD benefit availed One time payment through Pay Order is to be made to the nominee of the covered deceased victim in case of accidental death

  1. Accidental Death Benefit (ADB): If an covered member dies directly from an accident caused through external and violent means (except death due to any unlawful activities
  2. Temporary or Permanent Disability (PTD) due to Accident: In case of Temporary or Permanent Disability resulting from bodily injury directly through accidental means,
    1. Permanent disablement
    2. Temporary total disablement
    3. Temporary partial disablement
  3. Hospitalization (IPD) due to Accident
    1. Types of Accidental Hospitalization 
      1. Head Injuries
      2. Chest Injuries
      3. Fractures, Dislocation, Scrapes and Cuts Fracture
      4. Soft Tissue Injuries
      5. Any other injuries suffered as a result to accident which requires hospital admission for treatment on recommendation of a registered doctor

Exclusion Policy

  1. Death caused by self-inflicted injury or the commission of or attempted commission of an assault or any unlawful act, or being engaged in any illegal activity or felony.
  2. Participating in illegal activity is not covered.
  3. Suicide while sane or insane. 
  4. The condition of Acquired Immune Deficiency Syndrome (AIDS), or any AIDS related illness or HIV virus

How to claim

  1. The claimant (Rider or Passenger) should immediately notify to Pathao regarding the incident
  2. When to claim
    1. within 45 working days of occurrence in case of loss of life; 
    2. within 15 working days of occurrence in case of admission to a hospital or treatment center for IPD treatment; 
    3. 10 working days of occurrence in case of OPD treatment; to avail the benefit as covered under the agreement.
  3. Member/Beneficiary shall submit all Documents in relation to the Claim to the Pathao within ten (10) working days from notifying/reporting the claim.
  4. Upon receipt of all supporting documents, GDIC shall settle the Claim within 10 (ten) working days calculated from the date of document submission.
Email[email protected]
Call Support0967810080013301

Required Documents

  1. Secured Member’s National ID Copies/Birth Registration certificate /Passport copy.
  2.  In case of Permanent and Total Disability due to Accident, a proper doctor/ orthopaedics’ certificate mentioning the reason(s) of Permanent and Total Disability along with supporting all medical reports such as X-ray, City scan, MRI or such relevant documents (if any).  
  3. In case of Hospitalization due to Accident, a proper doctor/ orthopaedics’ certificate mentioning the reason(s) of Hospitalization along with supporting all medical reports such as X-ray, City scan, MRI or such relevant documents (if any). Also need to provide a photocopy of the Doctor’s prescription/ advice copy for hospitalization and discharge certificate from the Hospital.
  4. In case of death, Death certificate from the Municipal Body / Attending Physician / Hospital Certificate from the concerned authority. 
  5. In case of Accidental death, Death Certificate from the Municipal Body / Attending Physician / Hospital Certificate from the concerned authority along with Post-mortem report / Police Certificate

Eligible Hospital List

  1. Users can claim indirect payment from any hospitals in Bangladesh
  2. These Hospitals from where beneficiaries can avail direct payment facilities for Inpatient Department (IPD) treatment.  
Sl.Hospital NameAddress
1Evercare Hospitals DhakaBlock: E, Plot: 81, Bashundhara R/A, Dhaka 1229
2United Hospitals LimitedPlot 15, Road 71, Gulshan
Dhaka 1212, Bangladesh
3Green Life Hospital32 Bir Uttam K.M. Shafiullah Sarak (Green Road), Dhaka 1205
4Dr. Azmal HospitalPlot No#5, Road#4, Block#A, Section#6, Mirpur
5Universal Medical College & Hospital 74G/ 75,Peacock Square, Dhaka-1215, Bangladesh Mohakhali
6Salauddin Medical College  44/A, Hatkola Road, Tikatuli, Wari, Dhaka-1203
7Asgar Ali Hospital111/1/A ,Distillery Road, Gandaria, Dhaka 1204
8City Hospital Ltd.1/8, Block-E, Satmosjid Road, Mohammadpur, Lalmatia, Dhaka 1207
9Uttara Crescent HospitalHouse No 21, Road No 15, Sector 03, Rabindra Sarani, Uttara, Dhaka 1230
10SIBL Foundation Hospital70,Green Road,Fattah Flaza,Panthpath Moor, Dhaka
11Sheikh Fazilatunnesa KPJ Housing No:12 Block- C, Tetuibari, Kashimpur Gazipur Bangaldesh
12Hi-care General HospitalHouse No. 24 & 26 , Sector No. 07, Lake Drive Road, Uttara Model Town, Dhaka 1230
13Al Razi Hospital12, Farmgate, Tejgaon,, Dhaka 1215
14BRB Hospitals Limited                  77/A Panthapath, Dhaka 1215
15Banani Clinic Limited (Specialized Hospital) House No: 116, Road No: 16, Block C, Banani, Dhaka 1213
16Al- Helal Specialized Hospital Limited 150, Begum Rokeya Sharani, Shen Para, Mirpur 10, Dhaka 1216
17MH Samorita Hospital and Medical College- Tejgoan117 Tejgoan, Love Road, Dhaka 1208
18Labaid GroupHouse # 01, Road # 04, Dhanmondi, Dhaka- 1205, Bangladesh
19Labaid Specialized Hospital  House # 06, Road # 04, Dhanmondi, Dhaka-1205, Bangladesh
20Labaid Cardiac HospitalHouse # 01 & 03, Road # 04, Dhanmondi, Dhaka 1205, Bangladesh
21Bangladesh Specialized Hospital  21, Shyamoli, Mirpur Road, Dhaka-1207, Bangladesh
22Impulse Hospital Limited304/E, Tejgaon I/A, Dhaka 1208
23Lubana General Hospital (Pvt.) LimitedGarib-e-Newaz Avenue, Sector 13, Uttara, Dhaka-1230,
24Farazy Hospital Limited15-19, Block E, Main Road, Banasree, Rampura, Dhaka 1219
25Bangladesh Eye Hospital78, Satmasjid Road, Road#27, Dhaka 1205
26Praava HealthPlot 9 Rd No 17, Banani, Dhaka 1212
27Care Medical College & Hospital 2/1-A, Iqbal Road, Mohammadpur, Dhaka-1207
28IBN SinaHouse No. 48, Road No. 9/A, Dhanmondi, Dhaka-1209, Bangladesh
29Ibn Sina Specialized Hospital House No.: 68, Road No 15/A, Dhanmondi R/A, Dhaka 1209
30Ibn Sina Medical College Hospital1/1 Kallyanpur Main Rd, Dhaka
31Shahabuddin Medical College HospitalHouse 15, 16, Road 113/A, Gulshan 2, Dhaka-
32Anwer Khan Modern Hospital Limited House No 17, Road no 08, Dhanmondi, Dhaka 1205
33Square Hospital Limited18/F, Bir Uttam Qazi Nuruzzaman Sarak West, Panthapath, Dhaka 1205
34Central Hospital LimitedHouse No: 02, Road No:05, Green Road, Dhanmondi, Dhaka
35Prescription Point LimitedHouse # 105, Road # 12, Block # E, Banani, Dhaka, 1213
36Prescription Point Limited (Badda Branch)Ga-136, North Badda, Progoti Saroni, Dhaka- 1212
37Prescription Point Limited (Specialized Clinic)House- 24, Road-13/C, Block-E, Banani, Dhaka- 1213
38Insaf Barakah Kidney & General Hospital 11, Shahid Tajuddin Ahmed Sharoni, Moghbazar, Dhaka-1217
39Monowara Hospital (Pvt.) Ltd         54, Siddeshwari Road,
40Japan Bangladesh Friendship Hospital55, Satmasjid Road (Zigatola Bus Stand) Dhaka- 1209
41HITECH Multicare Hospital Ltd. 164, East Kafrul, Dhaka Cantonment, Dhaka 1206
42Delta Hospital Limited26/2, Principal Abul Kashem Road, Mirpur-1, Dhaka-1216
43Aalok Healthcare & Hospital Ltd. House # 1, & 3, Road # 2, Block # B, Section 10, Mirpur, Dhaka-1216
44Kingston Hospital LimitedHouse 51-54, Road 01 & 02, Block-D, Shahidbag, Mirpur -12, Dhaka-1216
45Japan East west medical College & HospitalIchi Nagar, JBCS Sarani, Horirampur, Turag, Dhaka, 1711
46Holy Family Red Crescent Medical College Hospital                                1,Eskaton Garden Road, Dhaka-1000
47Ahsania Mission Cancer & General Hospital Plot 3, Embankment Drive Way, Sector 10, Uttara Model Town, Dhaka 1230
48Surecell Medical Service (BD) Ltd. Crystal Point, Plot 2, Road 21, Gulshan-1212, Dhaka
Sl.Hospital NameAddress
49Epic Health Care LimitedEpic Center at 19 K.B. Fazlul Kader Road, Panchlaish, Chattogram, Bangladesh
50Chevron Clinical Laboratory Pte. Ltd12/12 O.R. Nizam Road, Panchlaish, Post Code: 4203, Chittagong, BANGLADESH
51Max Hospital Limited35/36, Mehedibag, Chattogram, Bangladesh
52Imperial HospitalZakir hossain road, Chattogram
Cox’s Bazar
Sl.Hospital NameAddress
53Digital Hospital Cox’s Bazar Pvt. Ltd. Hospital Road, (In front of Sadar Hospital), Cox’s Bazar
54Central Hospital Cox’s Bazar (Near Girls School, In front of Boy’s School) Sadar Hospital Road, Cox’s Bazar 4700, Bangladesh
Sl.Hospital NameAddress
55Khulna City Medical College Hospital 25/26 K.D.A Avenue, Moylapota more, Khulna, Bangladesh
Sl.Hospital NameAddress
56LabaidLaxmipur bazar, hospital road, Rajshahi
Sl.Hospital NameAddress
57Ibn Sina Hospital Sylhet Ltd.Sobhani Ghat Point, Sylhet
58Mount Adora HospitalAkhalia, Sylhet
Pabna & Ishwardi
Sl.Hospital NameAddress
59Ruposhi Bangla Clinic and diagnostic centerBus terminal,Ishwardi
60Pabna Polyclinic & Nursing HomeMasumBazar,Itaikula Road, Pabna- 6600
61Jalal Memorial HospitalHospital Road, Pabna