Your journey, our responsibility

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One app. All of Pathao.



Share your journey

Tell your friends where you are by sharing your journey.

Get free rides

To get free rides, share your promo code with your friends. Both of you will get a free ride when they use it.

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Save Money

Buses are cheap but inconvenient. Other modes of transportation are expensive and still not 100% convenient. We have the perfect balance of cost and convenience. Look below for pricing.

Beat Traffic, Save Time

From our analysis, a person using Rides will save approximately 30%-40% in travel time. Bikes can beat traffic better than any other mode of transportation. You know it

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Strict Hiring Process.

We wanted to make sure that all our customers get the most alert, serious and polite Riders helping them commute.

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    CV Search

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    Interview

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    Field Test

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    Group Training

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    Address Verification

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    Hire

The bikers!

All the Riders have been verified us. Not random people with bikes that we don't know. They went through multiple phases of screening, training and tests!

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FAQ

  • About App
    • Where can I get the app?

      You can get the app in the Google Play Store: https://goo.gl/oGl83M

    • Is the app available in iOS?

      Currently we don’t have an iOS version of the app. But we will launch it pretty soon.

    • Does the app cost me?

      Nope! The app is free of cost.

    • Can I create multiple profile under the same mobile number?

      You can only create one profile with one mobile number.

    • Do I lose my booking if I close the app?

      No. As soon as you place the order you’re good to go.

    • If app is uninstalled, is it necessary to re-register?

      No, there is no need to re-register. Just use your mobile number.

    • If I've requested once but there is no response, what happens then?

      There can be server problem sometimes. You can just call the hotline number and book your ride.

  • Getting a ride
    • How do I hire a ride?

      You can use the app to hire a ride or you can simply call the hotline number to order a ride.

    • Which areas does Pathao cover?

      Currently we are available in the whole Dhaka city. More areas will be covered very soon.

    • At what times of a day I can avail the ride service?

      You can avail a ride from 7 A.M. to 10 P.M.

    • How can I cancel my ride?

      You can’t cancel a ride once you’ve ordered it. You have to bear the standard hiring cost of tk. 20 in such scenario.

    • How much does a ride cost?

      A ride costs tk. 20 for hiring plus tk. 10 per kilometer travelled 0.5 paisa per minitue

    • Is there any kind of waiting charges?

      There are no waiting charges for traffic jams. There is a waiting charge for voluntary pauses.

    • How the cost of a ride is calculated?

      The cost of a ride is calculated by a meter installed with the bike. You have to pay the cost calculated by the meter.

    • How many passengers can use one ride?

      Only one passenger can use one ride.

    • Do I get to hire a ride for someone else by my account?

      You can hire a ride for someone else by your account. You just have to confirm the rider about the order identity.

    • Can I book several rides?

      You can book one ride at a time.

  • The ride
    • What are the safety measures provided?

      A helmet is provided for passengers.

    • How does Pathao ensure the reliability of the rider?

      The riders are being screened through a rigorous recruitment program, and only the riders who meet the qualities of a safe rider are retained. Then they have been trained thoroughly on field.

    • How does Pathao ensure the reliability of the bikes?

      Pathao conducts thorough safety checks of the bikes once in every week. Any repairs or changes are made immediate after spotting an issue.

    • Do I get any damage coverage or insurance?

      You will get full damage coverage if such scenario occurs.

    • What if the ride doesn’t show up?

      If the ride doesn’t show up you can put a complaint via our hotline.

    • What if the ride comes late?

      If the ride comes late, you can put a complaint via our hotline for such occurrence too.

    • What if it rains?

      The passenger is being provided with a raincoat whenever it rains.

    • How do I provide feedback for a ride?

      If you are happy enough to share your experience, feel free to share your story in our official Facebook page. If you have any complaint you can use our hotline.

    • What are the payment options?

      Currently you can only pay by cash on reaching the destination.

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Current Services Area

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