pathao pay

Introducing Pathao Pay

Transactions, simple
and secure.

Going cashless is the future.
The future is now!

Fast transactions

Pay instantly, faster than you can say "bhai koto"

Secure payments

End-to-end encrypted payments so secure, mission impossible stays impossible.

Simple top up

Topping up is as easy as eating a piece of cake

Cashless transactions

Why carry cash when you can pay with your phone?

Pay, the pathao way

Pathao Pay comes with all the conveniences of the Pathao platform. Pay for all Pathao services straight from your phone!

Hassle-free

Payment related hassle is a problem of the past. Go cashless, pay with one tap

Download the app from

app store logo play store logo

One app. All of Pathao.



Sign in to your Pathao app

First, you need to sign in to your Pathao account

Activate your Pathao pay account

Register for your Pathao Pay account if you haven't already from the Wallet Widget

  • pathao pay first screen
  • pathao pay verification screen
  • pathao pay balance screen
  • pathao pay transaction screen
  • pathao pay transaction details screen

Set your credentials

Set your PIN number and store it safely for all future transactions. Don't share this PIN with anyone.

Enjoy cashless transactions

Enjoy the endless possibilities of our cashless future

FAQ

  • User
    • As a user how can I recharge my Pathao pay account?

      At first, you need to update your Pathao App to get the lucrative features of Pathao Pay. Then, to recharge your account you have 2 alternatives to choose: - Through your Cards(Debit/ Credit) or Mobile Financial Service (Bkash/Rocket) - Through Rider (Moving Agents) - Ask any rider if he wants to Transfer to any user; Upon transferring the balance, Give them the cash on hand

    • What is the minimum and maximum amount I can Recharge?

      To Recharge from riders or via bank, the minimum limit is 100 BDT and the maximum limit is 5000 BDT.

    • How can I pay for Rides using Pathao Pay?

      End of every ride, you need to choose the payment method if you want to pay via Cash or through Pathao Pay. Share your secret PIN and confirm; Pathao will deduct the balance from your Pathao Pay account after your confirmation.

    • Can we pay via Pathao Pay to Pathao Food?

      For the time being, NO! But in future, yes!

    • What is the PIN that I need to give?

      You need to set a secret PIN while activating Pathao Pay. You will need to provide this PIN in every transaction you do through Pathao Pay; except while doing Recharge

    • Are my Pathao Pay Account PIN and my Pathao Password and the OTP is same?

      No, they are different. PIN is a 4 digit Number which you need to use for every transaction you do through Pathao Pay. Password is for Logging in to Pathao app and OTP is an One Time Password, which Pathao sends to your phone number for Verification

    • Is there any charge for any transaction or Recharge or Transfer?

      No, doing any kind of transaction is completely FREE. Pathao does not ask for any charges.

    • Do I need to share my PIN every time for a transaction through Pathao Pay?

      Yes, for security purpose, you need to share your PIN every time you do transaction through Pathao Pay. However, you need not to share PIN while doing Recharge.

    • How shall I be notified after each transaction?

      You will get an instant Popup notification and also a Confirmation SMS after each transaction.

    • Where can customers view their transaction summary?

      You can see your transaction history in the Pathao App. Click the transaction icon, then you can see the detail transaction history.

    • What happens when I lose my SIM card or mobile phone?

      Call Pathao Support on +8809678100800 immediately. After few verification, Pathao will suspend your account for the time being.

    • What if Pathao doesn’t deduct the money is supposed to do for some app problem?

      Call Pathao Support on +8809678100800 immediately. After few verification, Pathao will adjust the amount. Our customer service assistants will assist you on any issue.

    • As a user, do I need to have internet connection to pay via Pathao Pay?

      Yes, you need to have internet connection to use Pathao Pay.

    • Can I pay for a ride with both Pathao Pay and Cash?

      No, you have the pay the full amount in either Pathao Pay balance or Cash.

    • I have updated my app for Pathao Pay, but not receiving any OTP to proceed.

      Is this the same Phone number you are using for your app? The OTP will send out to the number you have registered the Pathao account. Please check that SIM if you have received any OTP or not.

    • I have recharged my account from “Recharge” option and my money was deducted from my bank card but the balance was not added to the Pay account.

      We are really sorry that you have to faced this. It might be a server problem, please report from pathao Pay and we will solve this within 24 hours.

  • Rider
    • What is the minimum and maximum amount I can Withdraw as a Rider?

      To Withdraw , the minimum limit is 50 BDT and the maximum limit is upto your Pathao Pay balance.

    • What is the minimum and maximum amount I can Transfer as a Rider to User?

      No minimum limits and the maximum limit is upto your Pathao Pay balance

    • As a Rider when I will get the Cash in hand?

      Once you request for Withdraw your Balance from Pathao App, it will take 24 hours to process and disburse the amount to your Bkash account.

    • What happens if I transfer balance to a number that does not have Pathao Pay account?

      Transaction will not proceed. You will receive an error message

    • As a Rider how can I pay my due amount using Pathao Pay?

      For fares paid in Pathao Pay balance by user, Pathaos 20% cut will be automatically transferred to us and for the fares that are paid by Cash, you can payback the due by pressing “Due Adjustment” button.

    • Will I receive quest payment through Pathao Pay?

      Your quest payment will be sent to you via Bkash/Rocket account as usual.

    • As a Rider, can I pay back due amount or the commission that Pathao gets from me, through Pathao Pay?

      Yes, you can. From “Adjust Due”, you can easily do transfer the Due amount to Pathao.

    • Will my Due amount also be added in the Pathao Pay balance?

      No, The due amount will be shown in TOTAL DUE section as it is showing from the very first. Only the amount your are getting from Pathao Users who are paying through Pathao Pay, will be added in Pathao Pay balance. But if you want to adjust the due amount, then when only it will affect your Pathao Pay balance.

    • Can Riders pay their Dues partially?

      Yes, they can pay their Dues partially. However, if he wants to withdraw his balance, he will be asked first Adjust his Due first.

    • “I cannot sign -up. Stuck in the Verify Yourself Page, not receiving any OTP.

      Is this the same number you have created your Pathao Account? The OTP will be send out to the number with which

    • Do I need to Pay the Charge for Bkash when I want to Cash-out ?

      For now, yes. But we are coming up with a better solution and better offer only for you. As we give the most priority to our Riders.

    • Why I am getting lower amount in my Pay Account then the amount thats been showing to the app?

      On every ride you are sharing, you need to pay a certain amount of Commission to Pathao. When user is giving you the money via Pay, Pathao is auto deducting its commission from it and giving you back the amount you have earned.