How Pathao is Keeping You Safe

Your safety is our responsibility. And so we’ve already undertaken multiple initiatives and will continue to work tirelessly to ensure the highest safety of our users.

safe feature image

Insurance Coverage

All of our rides have insurance coverage for both the rides and the users.

safe feature image

Live Location Share

Through the Pathao app, you can share your live location with your friends and family.

safe feature image

Rapid Response Team

The team provides help and support in any sort of emergency situation upon investigation.

safe feature image

Mandatory Helmet Usage

Pathao has distributed countless helmets to its users and riders while making it mandatory to use helmets. Strict actions are taken if a ride without helmet is reported.

safe feature image

2 Way Rating System

Through our 2 way rating system, we make sure that both our riders and users are always maintaining a certain level of conduct.

safe feature image

Call Centre Support

Our call centre provides instant help and solution to the complaints of our riders and users.

Safety of Riders

  • You must use a helmet during trips. You should also carry a spare helmet with you at all times.
  • Do not accelerate unnecessarily,execute any stunts or lean in during on and off trips. Use emergency brakes only when necessary
  • Check your bike’s fuel level, tire pressure, headlight, taillight and brake fluids before you start your trip.
  • You can only carry one user during each trip. Do not attempt to carry more than one user.
Read More
mobile app

Safety of Captains

  • You must wear your seatbelt before you start your trip
  • Avoid using your phone while driving.
  • Beware of local traffic laws and rules of the road
  • Check your vehicle’s fuel level, tire pressure, headlight, taillight and brake fluids before starting
  • Maintain a safe distance of 10 feet from the vehicle in front to avoid any accidental collision
Read More
mobile app

2 Way Ratings Ensures The Service Quality

Through our 2 way rating system, we make sure that both our riders and users are always maintaining a certain level of conduct.

mobile app