Pathao Ecommerce Return Policy
Return and Refund Policy
- Acceptable Reasons/Conditions for Return
1.1. Delivered Product is physically damaged (destroyed or broken) / defective (dead on arrival), incomplete (missing parts).
1.2. Delivered Product is incorrect i.e identically different than the ordered one (delivered product is different than image of the product when ordered).
1.3. Product specific condition for acceptable return/refund request can be found here(hyperlink)
1.4. Change of mind is not acceptable at all. Please note that request for return/refund due to Change of Mind or “No Longer Needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package etc) – is eligible for selected products and such request may entertained at the discretion of Pathao only.
1.5. Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.
1.6. For device related issues after usage or the expiration of the return window (3 Days), we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy.
- Things to ensure for qualify your Return/Refund request
2.1. You have to make a return/refund request within 03 days of receiving the delivered product.
2.2 The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2.3. The product must include the original tags, user manual, warranty cards, freebies and accessories.
2.4. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Pathao packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
- How to Request for Return
- Open Pathao App, then click on Pathao Shop & go to the history
- Click on Items that you wanted to return.
- Fill in the Return Form. The available return options (pickup) will be displayed in this form.
- Pack your return parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the Return Label ID on top of the return package.
- If you are located in between Dhaka Metropolitan area, then we will be able to give a pickup facility for you.
- Issuance of Refunds
4.1. You will be refunded only with the product price and Shipping fee, in applicable cases, you have paid to Pathao.
4.2. If your product is eligible for a refund, you can choose your preferred refund method as per the following table:
| Payment Methods | Refund Option | Refund time (After QC result) |
| All | Pathao Voucher | |
| Bkash | Pathao Voucher, Bkash | |
| Cash On Delivery | Pathao Voucher, Bkash | |
| Pathao Voucher | Pathao Voucher |
4.3. Required to complete your refund depends on the refund method you will opt for. Once we have received your request for a return it will undergo a process, from pick-up to quality check and validation. The whole refund process may take at least 7-15 business days depending on the refund method you have selected.
4.4. The Voucher discount code can only be applied once. The leftover amount of voucher discount will not be refunded or can not be used for next purchase even if the value of order is smaller than voucher value.
Product category wise specific condition
For Electronics Product
RETURNABLE PRODUCT MUST BE :
(x : Not Required | ✓: Required)
| Reasons For return | New Condition | Sealed | Complete (including warranty cards, manuals, certificates of authenticity, tags, etc | Not damaged | Tags And Labels Attached |
| Damaged | x | x | ✔ | x | ✔ |
| Defective (As per brand policy) | x | x | ✔ | ✔ | ✔ |
| Not as advertised | ✔ | ✔ | ✔ | ✔ | ✔ |
| Wrong Item Delivered | ✔ | ✔(Product seal should not be broken EXCEPT for an item type that cannot be differentiated visually based on information provided on the box or packaging only) | ✔ | ✔ | ✔ |
| Missing Parts | ✔ | x | x | ✔ | ✔ |
| Change of mind | No returns | No returns | No returns | No returns | No returns |
| Sign of usage | x | x | ✔ | x | x |
| Doubts on authenticity | x | x | ✔ | x | x |
| Product is expired | x | x | ✔ | ✔ | ✔ |
Conditions for Return for Beauty & Grooming
| Reasons For return | New Condition | Sealed | Complete (including warranty cards, manuals, certificates of authenticity, tags, etc | Not damaged | Tags And Labels Attached |
| No Return Products: Beauty and Grooming, Wax, Perfumes, Deodorants, Nail Polish, Personal Hygiene (Except the product was damaged or wrong item at the time of delivery.) | No returns | No returns | No returns | No returns | No returns |
Detail Conditions for Return for Fashion & Lifestyle
| Reasons for Return or Replacement : | Return And Replacement Conditions: |
| Product is damaged or is defective at the time of delivery.Product ordered is not the right size or does not fit.Product’s color is not one which was expected or a wrong color was delivered. (But the color mismatch must be significant for any returns). | The Product must be in fresh condition and must not have any signs of usage or wash.The Product must have proper folding, fabric pins, clips or collar pads it came with in the original delivery.The Product must have all the initial packaging (poly, bags or paper wrapping), box, and tags it came with at the time of delivery.The Price tag, Brand tag or any other tags that were in the product must be included for any return claims. |
Returns Policy per Category
Bags and Travel
3 Days; Return and refund.
Bedding & Bath
3 Days; Return and refund.
Cameras
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Computers & Laptops
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Digital Goods
Non-returnable
Fashion
3 Days; Return and refund. No questions asked
Furniture & Décor
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
Groceries
Non-returnable
Health & Beauty
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Home Appliances
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Kitchen & Dining
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
Laundry & Cleaning
Non-returnable
Media, Music & Books
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
Mobiles & Tablets
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
3 days return policy will NOT be applicable if the phone is being returned under UNSEALED/USED Condition.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Mother & Baby
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
Motors
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
Pet Supplies
Non-returnable accept If your item arrived in damaged or incorrect it is eligible for a refund.
Service Product
Non-returnable
Special Digital Products
Non-returnable
Sports & Outdoors
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
Stationery & Craft
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
Tools, DIY & Outdoor
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
Toys & Games
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in damaged or incorrect it is eligible for a refund.
TV, Audio / Video, Gaming & Wearables
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Watches, Sunglasses and Jewellery
3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.