Deliver Returned Parcels with Return Reprocess

For online sellers, a returned parcel can mean extra time, effort, and delivery costs. The parcel may have already travelled a long way before making its way back to the merchant. And sometimes the original customer changes their mind, the order needs to be sent to a different address, or another customer wants the same product.

Previously, merchants had to create a new parcel entry to send a returned parcel to a new customer. With Return reprocess, Pathao Courier merchants can now send a returned parcel directly to a new customer’s address from the Merchant Panel, without creating a new parcel entry.

This makes managing returned parcels more efficient and gives merchants more control over their deliveries.

What is Return Reprocess?

Return reprocess is a feature in the Pathao Courier Merchant Panel that allows merchants to send a returned parcel to a new customer’s address.

Instead of entering the parcel details again, merchants can select the returned consignment, update the new customer’s information, and submit a reprocess Request.

For online sellers managing multiple orders every day, this means fewer repetitive steps and a smoother way to manage returned parcels.

Why Should Merchants Use Return Reprocess?

A returned parcel can take extra time and effort when it needs to be processed all over again. Return reprocess makes the process more streamlined.

Send Returned Parcels to New Customers

If a returned product has another potential buyer, merchants can send the same parcel to the new customer without creating a new parcel entry.

Save Time on Re-entry

There is no need to manually create a new consignment and enter all the parcel details again. Merchants only need to provide the new customer’s information.

Manage Returns More Efficiently

With return management available directly through the Merchant Panel, merchants can handle returned consignments and reprocess them from one place.

Lower Your Delivery Costs

With Return reprocess, you don’t have to pay the full delivery charge again. You can send the returned parcel to a new customer at 50% of the regular delivery charge, helping you save on delivery costs. 

This is especially useful for businesses looking for an e-commerce courier service, online seller courier service, or Facebook commerce delivery service that can support their day-to-day operations.

When Can You Use Return Reprocess?

A returned parcel does not always mean the product needs to go all the way back to the merchant. If there is another customer waiting for the same product, merchants can put that returned parcel back on its delivery journey with Return Parcel reprocess.

For example, Nabila, who runs an online clothing store, receives a returned order. Soon after, another customer orders the same outfit. Instead of creating a new parcel entry, she can reprocess the returned parcel with the new customer’s details.

Similarly, Rafi, who sells mobile accessories online, gets a parcel returned because the original customer could not receive it. When another customer orders the same product, he can reprocess the return directly from the Merchant Panel and send it to the new customer.

In both cases, the product gets another chance to reach a customer without merchants having to start the parcel process all over again.

How to Reprocess a Return Parcel from the Merchant Panel

Using Return Reprocess takes just a few steps.

Step 1: Go to Return Requests

Log in to the Pathao Courier Merchant Panel and go to:

Requests → Return

Here, you will find your returned consignments.

Step 2: Select the Consignment

Find the Return Consignment that you want to send to a new customer.

Click on the reprocess button beside the consignment.

A form will open where you can enter the new customer’s information.

Step 3: Add the New Customer’s Information

Enter the new customer’s details correctly and click Save.

Once the request is successfully submitted, Pathao Courier will process the parcel for delivery to the new customer based on the updated information.

How Much Does Return Reprocess Cost?

A reprocess delivery will be charged at 50% of the applicable Rack Rate.

Please note that Discounts or Promotional Offers will not apply to reprocess deliveries.

Things to Keep in Mind

Before submitting a reprocess Request, keep these points in mind:

• The reprocess Request must be submitted within the specified time shown in the Merchant Panel.
• Make sure the new customer’s information is entered correctly before saving the request.
• Once submitted successfully, the parcel will be processed for redelivery using the new customer’s details.
• Reprocess deliveries are charged at 50% of the applicable Rack Rate.
• No Discount or Promotional Offer will apply to reprocess deliveries.

Manage Your Deliveries Smartly

Make your delivery process faster and more cost-efficient. Even when a product is returned, Return reprocess lets you send it to a new customer without starting the delivery process all over again, and at a lower cost. Manage your deliveries smarter with Pathao Courier.