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About usWhat Can You Track?
Parcels
Gifts
Accessories
What It Does?
1Track Your Parcel
Follow your parcel from the moment it is picked up until it reaches its destination.
2Check Delivery Status
Stay informed with clear delivery updates such as request accepted, in transit, and delivered.
3View Rider Location
See your rider's location during the delivery and stay updated on the progress of
Track With Ease
Know exactly where your e-commerce order is without the guesswork.
Quick & Easy
Enter your Consignment ID and mobile number to check your order status in just a few clicks.
Track With Confidence
Stay in control of your delivery with clear updates, so you always know what’s happening with your order.
Your Delivery, Always in Sight
Keep track of your parcel from start to finish with simple, convenient, and real-time delivery updates.
Frequently Asked Questions
There was a delay in my delivery/ my delivery had a routing issue, what should I do?
For such cases, send an email at [email protected] with the following a) Customer details b) Consignment ID Once the steps have been followed, our support team will take actions accordingly.
My product was damaged/lost during the delivery. What should I do?
Please send your customer details along with a picture of the damaged product if possible at [email protected] We will then look into the matter to investigate and get back to you within the next 48 hours. In case the parcel is damaged due to poor packaging or for not having precautionary messages on the packaging, Pathao will not be held accountable. We also encourage the customers to check their products at the time of delivery to avoid all sorts of confusion.
How can I make a compaint about my delivery agent or some issues I faced for my delivery?
Please send your customer details along with consignment ID with necessary attachments if needed at [email protected] We will then look into the matter to investigate and get back to you within the next 48 hours. Corrective measures will be taken at the completion of the investigation.
I need some information on your service. How can I contact you?
In order to know more about your coverage areas, delivery time charges, payment method and such, call us at: or email at [email protected] We will get back to you within 24 hours.