Items Not Accepted by Pathao Parcel: What Merchants Should Know

Pathao Parcel is committed to delivering your products safely and efficiently across Nepal. To ensure security, legal compliance, and a smooth delivery experience, we have a strict policy on what items can and cannot be delivered through our network.

Below is a complete list of non-deliverable items, along with size and weight limits that all merchants must follow.

Prohibited Items

The following items are not accepted for delivery through Pathao Parcel:

• Live or dead animals
  
• Perishable food requiring refrigeration
  
• Highly fragile or easily breakable goods
  
• Hazardous items: flammable liquids, firecrackers, dry ice, chemicals
  
• Precious metals or stones (e.g., gold, diamonds)
  
• Prescription drugs, narcotics, or illegal substances
  
• Pornographic or obscene materials
  
• Counterfeit or pirated products
  
• Dangerous or replica weapons (e.g., firearms, knives)
  
• Tobacco and alcohol products
  
• Illegal animal products (ivory, fur, etc.)
  
• Plants and live seeds
  
• Government-issued documents (passports, citizenship, licenses)
  
• Cash, cheques, bank drafts, bonds, or any monetary instrument
  
• Large electronics or bulky appliances (e.g., refrigerators, washing machines, AC units)
  

Size & Weight Limitations

To ensure operational efficiency and parcel safety, Pathao Parcel enforces the following maximum dimensions:

• Maximum weight: 10 kg
  
• Maximum volume: 50,000 cm³ (roughly 40cm x 40cm x 60cm)
  
• Ideal size for efficient handling: 25cm x 25cm x 25cm
  

Parcels exceeding these limits may be rejected at pickup or returned without delivery. For high-volume or custom requirements, contact your account manager or the support team.

Need Guidance?

Visit our Packaging Guidelines Blog to learn how to pack your items securely to prevent damage and qualify for insurance coverage.

For any queries, contact our support team at +977-1-5970799 (24 hrs).