Pathao Parcel “Delivery ko Guarantee”

At Pathao Parcel, we understand that every order counts for your business. That’s why we’ve launched “Delivery ko Guarantee”, a limited-time campaign running from July 3rd to July 31st, designed to reinforce trust, ensure accountability, and put vendors first. This initiative sets a new benchmark for delivery reliability in Nepal.

What is “Delivery ko Guarantee”?

Simply put: If we delay it, we own it.

“Delivery ko Guarantee” means if we fail to attempt a delivery on time and your customer cancels the order as a result, Pathao will compensate you with the full product value (no maximum cap) and return your product for free.

This isn’t just a policy — it’s a public commitment to stand behind our delivery promises with financial accountability.

Why It Matters for Business Merchants?

• Compensation Promise: Full product value if a customer cancels due to Pathao’s delay (no cap).
  
• Free Returns: We cover return logistics on valid claims.
  
• Fast Payouts: Within 48 hours after claim approval.
  
• Trust-First Approach: Builds transparency and long-term merchant confidence.
  

When Is the Guarantee Applicable?

You’re eligible if:

• We didn’t attempt delivery by the promised date.
  
• The customer cancelled due to the delay.
  
• No verified delivery attempt is in the system.
  
• The delay was not caused by uncontrollable events (e.g., strikes, disasters).
  
• You raise the claim within 7 calendar days of the cancellation.
  

When is it Not Applicable?

• If the customer provided a wrong address or was unreachable.
  
• If the product was still delivered (even if late).
  
• If the order was a return or was self-returned.
  
• If the claim was raised after the 7-day window.
  

How to Claim the Guarantee?

1. Go to Merchant Support (via app or web).
   
2. Choose “Delivery ko Guarantee Claim”.
   
3. Attach proof that the customer cancelled due to late delivery (screenshot, call log, message).
   

Our team verifies and initiates your compensation and product return.

For any queries, contact our support team at +977-1-5970799 (24 hrs).