{"id":3617,"date":"2025-07-02T11:40:29","date_gmt":"2025-07-02T11:40:29","guid":{"rendered":"https:\/\/pathao.com\/np\/?p=3617"},"modified":"2025-07-02T11:40:50","modified_gmt":"2025-07-02T11:40:50","slug":"pathao-parcel-delivery-ko-guarantee","status":"publish","type":"post","link":"https:\/\/pathao.com\/np\/blog\/pathao-parcel-delivery-ko-guarantee\/","title":{"rendered":"Pathao Parcel \u201cDelivery ko Guarantee\u201d"},"content":{"rendered":"\n<p>At Pathao Parcel, we understand that every order counts for your business. That\u2019s why we\u2019ve launched <strong>\u201cDelivery ko Guarantee\u201d<\/strong>, a limited-time campaign running from <strong>July 3rd to July 31st<\/strong>, designed to reinforce trust, ensure accountability, and put vendors first. This initiative sets a new benchmark for delivery reliability in Nepal.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What is \u201cDelivery ko Guarantee\u201d?<\/strong><\/h4>\n\n\n\n<p>Simply put: If we delay it, we own it.<\/p>\n\n\n\n<p>\u201cDelivery ko Guarantee\u201d means if we fail to attempt a delivery on time and your customer cancels the order as a result, Pathao will compensate you with the full product value (no maximum cap) and return your product for free.<\/p>\n\n\n\n<p>This isn\u2019t just a policy \u2014 it\u2019s a public commitment to stand behind our delivery promises with financial accountability.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Why It Matters for Business Merchants?<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Compensation Promise: Full product value if a customer cancels due to Pathao\u2019s delay (no cap).<br><\/li>\n\n\n\n<li>Free Returns: We cover return logistics on valid claims.<br><\/li>\n\n\n\n<li>Fast Payouts: Within 48 hours after claim approval.<br><\/li>\n\n\n\n<li>Trust-First Approach: Builds transparency and long-term merchant confidence.<br><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>When Is the Guarantee Applicable?<\/strong><\/h4>\n\n\n\n<p>You&#8217;re eligible if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We didn\u2019t attempt delivery by the promised date.<br><\/li>\n\n\n\n<li>The customer cancelled due to the delay.<br><\/li>\n\n\n\n<li>No verified delivery attempt is in the system.<br><\/li>\n\n\n\n<li>The delay was not caused by uncontrollable events (e.g., strikes, disasters).<br><\/li>\n\n\n\n<li>You raise the claim within 7 calendar days of the cancellation.<br><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>When is it Not Applicable?<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the customer provided a wrong address or was unreachable.<br><\/li>\n\n\n\n<li>If the product was still delivered (even if late).<br><\/li>\n\n\n\n<li>If the order was a return or was self-returned.<br><\/li>\n\n\n\n<li>If the claim was raised after the 7-day window.<br><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How to Claim the Guarantee?<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to Merchant Support (via app or web).<br><\/li>\n\n\n\n<li>Choose \u201cDelivery ko Guarantee Claim\u201d.<br><\/li>\n\n\n\n<li>Attach proof that the customer cancelled due to late delivery (screenshot, call log, message).<br><\/li>\n<\/ol>\n\n\n\n<p>Our team verifies and initiates your compensation and product return.<\/p>\n\n\n\n<p>For any queries, contact our support team at\u00a0<strong>+977-1-5970799<\/strong>\u00a0(24 hrs).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Pathao Parcel, we understand that every order counts for your business. That\u2019s why we\u2019ve launched \u201cDelivery ko Guarantee\u201d, a limited-time campaign running from July 3rd to July 31st, designed to reinforce trust, ensure accountability, and put vendors first. This initiative sets a new benchmark for delivery reliability in Nepal. What is \u201cDelivery ko Guarantee\u201d? [&hellip;]<\/p>\n","protected":false},"author":46,"featured_media":3618,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[5,239,460,147],"class_list":["post-3617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-featured","tag-home-sticky","tag-logistics-in-nepal","tag-pathao-parcel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pathao Parcel \u201cDelivery ko Guarantee\u201d - Pathao Nepal<\/title>\n<meta name=\"description\" content=\"If we fail to deliver on time and your order gets cancelled, Pathao will compensate you with the full product value and return your product for free.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pathao.com\/np\/blog\/pathao-parcel-delivery-ko-guarantee\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pathao Parcel \u201cDelivery ko Guarantee\u201d - Pathao Nepal\" \/>\n<meta property=\"og:description\" content=\"If we fail to deliver on time and your order gets cancelled, Pathao will compensate you with the full product value and return your product for free.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pathao.com\/np\/blog\/pathao-parcel-delivery-ko-guarantee\/\" \/>\n<meta property=\"og:site_name\" content=\"Pathao Nepal\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-02T11:40:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-02T11:40:50+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/pathao.com\/np\/wp-content\/uploads\/sites\/7\/2025\/07\/WhatsApp-Image-2025-07-02-at-4.45.32\u202fPM.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"893\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"garimapoudel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"garimapoudel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/pathao.com\/np\/blog\/pathao-parcel-delivery-ko-guarantee\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/pathao.com\/np\/blog\/pathao-parcel-delivery-ko-guarantee\/\"},\"author\":{\"name\":\"garimapoudel\",\"@id\":\"https:\/\/pathao.com\/np\/#\/schema\/person\/eeac875368775b249c28700bdfdd3258\"},\"headline\":\"Pathao Parcel \u201cDelivery ko Guarantee\u201d\",\"datePublished\":\"2025-07-02T11:40:29+00:00\",\"dateModified\":\"2025-07-02T11:40:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/pathao.com\/np\/blog\/pathao-parcel-delivery-ko-guarantee\/\"},\"wordCount\":326,\"publisher\":{\"@id\":\"https:\/\/pathao.com\/np\/#organization\"},\"image\":{\"@id\":\"https:\/\/pathao.com\/np\/blog\/pathao-parcel-delivery-ko-guarantee\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/pathao.com\/np\/wp-content\/uploads\/sites\/7\/2025\/07\/WhatsApp-Image-2025-07-02-at-4.45.32\u202fPM.jpeg\",\"keywords\":[\"Featured\",\"home-sticky\",\"logistics in nepal\",\"Pathao Parcel\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/pathao.com\/np\/blog\/pathao-parcel-delivery-ko-guarantee\/\",\"url\":\"https:\/\/pathao.com\/np\/blog\/pathao-parcel-delivery-ko-guarantee\/\",\"name\":\"Pathao Parcel \u201cDelivery ko Guarantee\u201d - 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