Operations Executives form the core of all the operational excellence that Pathao aims to deliver. They must agile, energetic and enthusiastic. This is an intense, business-side start up role. There's no such thing as a typical day, and to excel, you can't just be smart – you must to be self-motivated, have exceptional interpersonal & relationship-building skills, and be highly analytical. We're looking for superstars who can operate independently, move fast, and get things done, and who are excited by the idea of bringing Pathao’s services to more people.
- Initiate creative local marketing strategies and user/rider growth campaigns.
- Represent Pathao at local events and with local PR.
- Communicate product/process needs to HQ, work with product/engineering teams to deliver required changes.
- Conduct training presentations and information sessions for interested Riders.
- Develop and share acquisition best practices with all acquisition teams.
- Driving performance improvements through process development and innovation.
- Hiring, coaching and managing Partner Support Representatives.
- Collecting, reporting and analysing performance data.
- Maintaining an pleasant experience for our support center.
- Owning the success metrics for customer satisfaction and center operational and financial performance.
Mail us your CV at firstname.lastname@example.org