Terms and Policies

Please read these terms carefully

Terms and Policies

Category wise Return-Refund Policy

Last updated: April 30, 2020

Product category wise specific condition:

1. For Electronics  Product

RETURNABLE PRODUCT MUST BE :
(N : Not Required | Y: Required)

Return ReasonsNew ConditionSealed Complete (including warranty cards, manuals, certificates of authenticity, tags, etc)Not damagedTags And Labels Attached
DamagedNNYNY
Defective (As per brand policy)NNYYY
Not as advertisedYYYYY
Wrong Item DeliveredYY (Product seal should not be broken EXCEPT for an item type that cannot be differentiated visually based on information provided on the box or packaging only)YYY
Missing PartsYNNYY
Sign of usage NNYNN
Doubts on authenticityNNYNN
Product is expiredNNYYY
Change Of MindNo ReturnNo ReturnNo ReturnNo ReturnNo Return

2. For Beauty & Grooming  Product

RETURNABLE PRODUCT MUST BE :
(N: Not Required | Y: Required)

Return ReasonsNew ConditionSealed Complete (including warranty cards, manuals, certificates of authenticity, tags, etc)Not damagedTags And Labels Attached
DamagedNNYNY
Wrong Item DeliveredYY (Product seal should not be broken EXCEPT for an item type that cannot be differentiated visually based on information provided on the box or packaging only)YYY
OthersNo ReturnNo ReturnNo ReturnNo ReturnNo Return
Change Of MindNo ReturnNo ReturnNo ReturnNo ReturnNo Return

3. For Fashion & Lifestyle  Product

RETURNABLE PRODUCT MUST BE :
(N: Not Required | Y: Required)

Return ReasonsFresh ConditionSealed Complete (Proper folding, Fabric Pins, Clips or Collar Pads, All tags, Initial Packaging, Invoice, etc)Not damagedTags And Labels Attached
DamagedNNYNY
Not as advertisedYY (The product must be unused, unworn, unwashed and without any flaws)YYY
Wrong Item DeliveredYY (Product seal should not be broken EXCEPT for an item type that cannot be differentiated visually based on information provided on the box or packaging only)YYY
Change of MindNo ReturnNo ReturnNo ReturnNo ReturnNo Return

4. Specific Returns Policy For Sub-Category:

4.1 Bags and Travel

 3 Days; Return and refund.

4.2 Bedding & Bath

3 Days; Return and refund.

4.3 Cameras

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
  • For device-related issues after usage please contact the brand warranty provider directly (if applicable).

4.4 Computers & Laptops

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
  • For device-related issues after usage please contact the brand warranty provider directly (if applicable).

4.4 Digital Goods

Non-returnable

4.5 Fashion

 3 Days; Return and refund.

4.6 Furniture & Décor

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.

4.7 Groceries

Non-returnable

4.8 Health & Beauty

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
  • For device-related issues after usage please contact the brand warranty provider directly (if applicable).

4.9 Home Appliances

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
  • For device-related issues after usage please contact the brand warranty provider directly (if applicable).

4.10 Kitchen & Dining

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.

4.11 Laundry & Cleaning

Non-returnable

4.12 Media, Music & Books

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.

4.13 Mobiles & Tablets

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
  • 3 days return policy will NOT be applicable if the phone is being returned under UNSEALED/USED Condition.
  • For device-related issues after usage please contact the brand warranty provider directly (if applicable).

4.14 Mother & Baby

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.

4.15 Motors

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.

4.16 Pet Supplies

Non-returnable accept If your item arrived in damaged or incorrect it is eligible for a refund.

4.17 Service Product

Non-returnable 

4.18 Special Digital Products

Non-returnable 

4.19 Sports & Outdoors

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.

4.20 Stationery & Craft

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.

4.21 Tools, DIY & Outdoor

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.

4.22 Toys & Games

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived damaged or incorrect it is eligible for a refund.

4.23 TV, Audio / Video, Gaming & Wearables

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.
  • For device-related issues after usage please contact the brand warranty provider directly (if applicable).

4.24 Watches, Sunglasses and Jewellery

  • 3 Days; Return and refund. Not eligible for return if the item is “No longer needed/Change of Mind”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a refund.